An excerpt of Appletopia: Media Technology and the Religious Imagination of
Steve Jobs by Brett Robinson appears in a recent post on Wired. Robinson is a
U.S. marketing professor. According to the publisher, the book will reconstruct
"Steve Jobs’ imagination for digital innovation in transcendent terms."
Robinson's brief analysis in the Wired post looks at several Apple
advertisements. He then riffs on what he considers to be their deep meta
messages of narcissism with the computer user as well as the bonds between
humans and their computing tools. He places particular emphasis on the famous
Get a Mac campaign with Justin Long and John Hodgman, saying that Apple products
may "possess personality traits or to reflect a particular way of thinking and
processing information grants it a human likeness."
These ads rely on a metaphor that equates the human actors with the
hardware and software of their respective computer systems. This biological
analogy between computer parts and the human body reminds us that the metaphors
that guide computer development come from our own human faculties, particularly
cognition and memory.
But the reverse is also true. Our sense of self is now shaped by the
technologies that are used to diagnose and repair the body. It’s easy to assume
that the two actors in the “Get a Mac” campaign represent PC and Mac users, but
the intent is clearly to grant the operating systems a human personality.
In the Mac narrative, differences in operating systems represent
differences in cognition styles. Associating with a particular brand, then, is
more than an affiliation to a name or corporate philosophy; it’s an affiliation
to a way of thinking. The operating system is a metaphor for the mind.
Oy. What a bunch of hooey. Perhaps it's just as likely that Apple's
marketing department at one time had a sense of humor (I'm unsure about that
nowadays) and found that this funny "illness metaphor" could represent in less
than 30 seconds the rather complicated subject of Windows upgrades and the
hardware upgrade that almost always were necessary to run them back in the
day?
However, I agree with Robinson on at least one point: the Get a Mac
campaign never had users saying that they were a PC or a Mac. Hodgman and Long
were actors representing the computing platforms and their differences. That was
the point.
Rather, it was Microsoft that offered in 2008 an ad campaign that presented
persons saying that they were PCs. The intent was to show that PC users were
just folks, ordinary users, using the ordinary OS of the Wintel platform. I
admit that I always found this campaign odd. After all, there are "cat people"
and "dog people" but they don't say that they are cats and dogs,
respectively.
These marketing campaigns certainly said something about Apple's solution
approach to computing. But they also said much more about how the Windows and PC
market has spent years working to become a cheap commodity, and easily
interchangeable platform, one that users don't perceive any exceptional value.
That isn't true with Apple customers.
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